Please note this is an office based role in our Marks Tey, Colchester office where you will be required to attend Monday-Friday.
The day to day will include:
Solution Support
- Analyse business processes to identify improvement opportunities.
- Assist in the testing, deployment, and maintenance of IT and legal technology solutions.
- Troubleshoot and resolve system issues, collaborating with IT teams and external vendors.
- Contribute to process automation and system integration initiatives.
- Gather, analyse, and interpret data to support business decision-making.
- Maintain dashboards and generate reports using business intelligence tools (e.g., Qlik).
- Ensure data integrity and accuracy across key systems.
- Provide first-line support for legal and business applications.
- Assist in creating user guides and delivering training sessions for staff.
- Support adoption of new and existing technology solutions through effective communication and training
- Collaborate with IT teams, and legal departments to implement new solutions.
- Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts.
- Support workflow automation and integration projects to enhance operational efficiency.
WHAT EXPERIENCE DO I NEED?
- Degree in Business, Information Technology, or related field; or relevant work experience.
- Have experience working on projects as part of a cross functional team.
- Strong analytical and problem-solving skills with attention to detail.
- Familiarity with reporting tools (Qlik), and legal technology platforms.
- Excellent communication skills – able to explain technical information to non-technical users.
- Proactive, collaborative, and able to work independently when required.
- Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage
- Experience with automation tools or workflow management systems.
- Exposure to legal technology platforms (e.g., document management, case management).
- Legal Industry experience/knowledge
WHAT SKILLS SHOULD I HAVE?
- Problem-Solving: Identify and resolve technical and business-related issues efficiently.
- Attention to Detail: Ensure accuracy in analysis and troubleshooting.
- Communication: Convey complex concepts clearly to diverse audiences.
- Collaboration: Work effectively within cross-functional teams.
- Adaptability: Learn and adapt to new technologies and processes with enthusiasm.
At Holmes & Hills we pride ourselves on a culture of collaboration, respect and authenticity. We are a modern and progressive firm committed to delivering exceptional client service while supporting the development and wellbeing of our people.
- Competitive salary
- A supportive, relaxed and flexible working environment
- 28 days annual leave, plus bank holidays
- Medicash cashback scheme after one year’s service
- Life Insurance
- Employee Assistance Programme (EAP)
- Physical and mental wellbeing support, including 24/7 virtual GP access
- Enhanced maternity and paternity pay
- Family-friendly policies and family events leave
- Company sick pay
- Cycle to Work scheme
