Job Vacancy
Customer Enquiries Coordinator
Due to business growth we are looking for a professional, customer focussed person to fill a position within our Client Enquiries Department. In this role you will play a pivotal part in providing exceptional client service through assisting individuals who are making enquiries with the firm about legal services, initially relating to conveyancing, private client & clinical negligence matters. As the firm continues to grow, you will also be responsible for taking additional legal enquiries relating to other service areas. The aim is to convert these inbound enquiries into instructions.
The Day to Day:
You should have previous office-based work experience and have a proven track record in a Customer Service/Client Enquiries environment. Have experience dealing with customers over the phone and have an interest in Law.
WHAT SKILLS AND ATTRIBUTES SHOULD I HAVE?
WHAT ARE WE OFFERING?
WHO WILL I BE WORKING WITH?
You will be an integral member of the Enquiries Division at Holmes & Hills, collaborating closely with six experienced colleagues. Your work will be overseen and guided by the Client Enquiries Manager, who will provide supervision and support to ensure the efficient handling of all client enquiries.
At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.
We also offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it the benefit of a good work/life balance, flexibility and family focussed with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.
Due to business growth we are looking for a professional, customer focussed person to fill a position within our Client Enquiries Department. In this role you will play a pivotal part in providing exceptional client service through assisting individuals who are making enquiries with the firm about legal services, initially relating to conveyancing, private client & clinical negligence matters. As the firm continues to grow, you will also be responsible for taking additional legal enquiries relating to other service areas. The aim is to convert these inbound enquiries into instructions.
The Day to Day:
- Be the first port of call for anyone making a conveyancing, private client or clinical negligence enquiry.
- Liaising with potential new customers that have enquired about our services via email/website form.
- Sending follow-up emails with legal fee estimates/promotional material to individuals you have spoken with about our services.
- Following up with clients who have already made their initial enquiry, by telephone.
- Writing Personal Injury reports/notes for Solicitors.
- Liaising with lawyers about more complex enquiries.
- Inputting prospective client and enquiry information/notes into our database system.
- Providing our lawyers with information on clients that have instructed.
- Completing administrative duties.
- Liaise with lawyers to coordinate and schedule appointments for potential new clients regarding Wills and LPAs, managing bookings efficiently using the lawyers’ calendars
You should have previous office-based work experience and have a proven track record in a Customer Service/Client Enquiries environment. Have experience dealing with customers over the phone and have an interest in Law.
WHAT SKILLS AND ATTRIBUTES SHOULD I HAVE?
- Have excellent written and verbal communication skills.
- Have a confident and professional phone manner.
- Be willing to learn and understand complex issues (with training).
- Be able to build rapport on the phone.
- Be self-motivated.
- Have excellent Microsoft Office skills (Word, Excel, Outlook).
- Enjoy a fast-paced environment.
- Be highly organised and able to manage priorities effectively.
- Be a good listener.
- Be able to be on the phone for a lengthy amount of time.
WHAT ARE WE OFFERING?
- A supportive, relaxed and flexible work environment in an experienced and growing team.
- Competitive basic salary
- Performance based financial incentive.
- 28 days holiday per year, plus bank holidays
- Medicash cash back schemes after 1 years’ service
- Life Insurance
- EAP and various other physical and mental wellbeing support services including virtual GP access 24/7
- Family friendly policies such as enhanced maternity and paternity pay plus, family events leave
- Company sick pay
- Cycle scheme
WHO WILL I BE WORKING WITH?
You will be an integral member of the Enquiries Division at Holmes & Hills, collaborating closely with six experienced colleagues. Your work will be overseen and guided by the Client Enquiries Manager, who will provide supervision and support to ensure the efficient handling of all client enquiries.
At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.
We also offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it the benefit of a good work/life balance, flexibility and family focussed with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.
