The Role
Days - Thursday and Friday 8.30 am - 1.00 pm
Location - Braintree
THE ROLE
As a Receptionist/Front of House , you will be the first point of contact for the Firm. The role of Receptionist is vital as it sets the initial tone with clients visiting the office. We therefore expect a high level of client service, attention to detail and pride in all office areas seen and used by our clients and Partners.
Maintaining reception and breakout areas and meeting rooms with regular checks throughout the day and after each meeting
Carrying out 'walk arounds' to ensure office space, meeting rooms and any areas that could be seen by clients are tidy and free of clutter
The day to day:
Reception
Greeting and welcoming clients
Providing teas and coffees to clients upon arrival
Providing tea and coffee during long meetings and arranging catering where required
Maintaining reception areas and meeting rooms with regular checks throughout the day and after each meeting
Ensuring each meeting room is set up and has the correct items (i.e note pads, sanitizer, water bottles (if requested) and the correct number of chairs.
Coordinating meeting room bookings and managing which meeting is in each room
Checking video conferencing works before meetings and logging into the systems
Making sure the sign in book is completed by every non staff member in the building
Lunch time telephony cover and taking messages for teams throughout the day
Recording hand delivered post, recorded deliveries and documents to be collected
Emptying dishwasher and cleaning the coffee machine
Administration
Sorting and scanning the post each day
Franking and taking the post to the post office each day (including recorded deliveries)
Maintaining levels of stationery and providing accounts with order lists
Entering all contacts on to SOS, entering ID requirements and scanning in ID requirements as agreed
WHAT EXPERIENCE DO I NEED?
Location - Braintree
THE ROLE
As a Receptionist/Front of House , you will be the first point of contact for the Firm. The role of Receptionist is vital as it sets the initial tone with clients visiting the office. We therefore expect a high level of client service, attention to detail and pride in all office areas seen and used by our clients and Partners.
Maintaining reception and breakout areas and meeting rooms with regular checks throughout the day and after each meeting
Carrying out 'walk arounds' to ensure office space, meeting rooms and any areas that could be seen by clients are tidy and free of clutter
The day to day:
Reception
Greeting and welcoming clients
Providing teas and coffees to clients upon arrival
Providing tea and coffee during long meetings and arranging catering where required
Maintaining reception areas and meeting rooms with regular checks throughout the day and after each meeting
Ensuring each meeting room is set up and has the correct items (i.e note pads, sanitizer, water bottles (if requested) and the correct number of chairs.
Coordinating meeting room bookings and managing which meeting is in each room
Checking video conferencing works before meetings and logging into the systems
Making sure the sign in book is completed by every non staff member in the building
Lunch time telephony cover and taking messages for teams throughout the day
Recording hand delivered post, recorded deliveries and documents to be collected
Emptying dishwasher and cleaning the coffee machine
Administration
Sorting and scanning the post each day
Franking and taking the post to the post office each day (including recorded deliveries)
Maintaining levels of stationery and providing accounts with order lists
Entering all contacts on to SOS, entering ID requirements and scanning in ID requirements as agreed
WHAT EXPERIENCE DO I NEED?
- Previous reception/front of house experience ideally within a professional services environment
- Previous customer/client services experience
- Excellent client service and an appreciation that first impressions count
- Great attention to detail - able to identify areas and processes that could be improved
- Great communication skills - approachable, friendly and efficient
- Excellent organisation skills - self-sufficient and able to plan well for the day ahead. Proactive, attentive and strives to achieve a 'job well done'.
